• MHEDA Talks: Lauren Zak on Technology and CRM

    Host Shari Altergott, Chief Experience Officer of The CX Edge, interviews Lauren Zak, Director of Account Development at Concept Services. They discuss the challenges of remote workers during the current pandemic, benefits of cloud systems, setting processes to improve productivity, and engaging the sales team with CRM systems. Stay tuned for more episodes of this new podcast series when Shari will interview industry thought leaders on issues and trends affecting MHEDA members.

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