-
Using Net Promoter Score (NPS) to Measure, Manage and Improve Your Service - Lynn Daniel
This workshop presented by Lynn Daniel, President of The Daniel Group, at the 2016 MHEDA annual convention is designed for the managers who are considering implementing a customer experience program within their companies. It will review how NPS is used, the measurable benefits of a superior customer service... moreTo watch this video, click here to log in to your MHEDA TV membership account.