This workshop presented by Lynn Daniel, President of The Daniel Group, at the 2016 MHEDA annual convention is designed for the managers who are considering implementing a customer experience program within their companies. It will review how NPS is used, the measurable benefits of a superior customer service... more

This workshop presented by Lynn Daniel, President of The Daniel Group, at the 2016 MHEDA annual convention is designed for the managers who are considering implementing a customer experience program within their companies. It will review how NPS is used, the measurable benefits of a superior customer service experience, alternative ways of getting customer feedback, the “customer feedback loop”, and what managers must do differently. less